Frequently Asked Questions
Everything you need to know about your TAGRY audio experience.
What is the standard shipping time for TAGRY orders?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I pair my TAGRY earbuds with my mobile device?
To pair your earbuds, remove them from the charging case simultaneously. Open the Bluetooth settings on your device, search for the TAGRY model name, and select it to connect. The earbuds will automatically reconnect to the last paired device in the future.
What is your return policy for electronic goods?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund or exchange.
Are TAGRY earbuds waterproof?
Most TAGRY models feature an IPX7 waterproof rating, making them resistant to sweat and heavy rain. However, we do not recommend wearing them while swimming or submerging them in deep water for extended periods.
Does my purchase come with a warranty?
Yes, all TAGRY electronics come with a 12-month limited warranty that covers manufacturing defects. You can extend this warranty by an additional 6 months by registering your product on our official website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.